Thank you for shopping at Velloralux
If you are not entirely satisfied with your purchase, we're here to help!
Returns and Exchanges
Velloralux accepts returns or exchanges for items purchased on our website within 60 days of purchase, provided the following conditions are met:
- The item is damaged, defective, or incorrect.
- The item is not the color or product you ordered.
- All original packaging is intact.
Refund Method: The refund will be processed using the same payment method you used during the purchase.
Please note that items cannot be returned or exchanged after 60 days of purchase.
To initiate a return or exchange, please take photos or videos explaining the reason for your return and send them to contact@velloralux.com along with your order number. Our team will assist you .
Return Shipping
Customers are responsible for covering the shipping costs associated with returning their items.
For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item without proper tracking.
Refunds
Upon receiving and inspecting your returned item, we will send you an email confirming the receipt and status of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment.
Gifts
For returning online orders marked as gifts and shipped directly to you, you will receive a gift credit for the return's value. Upon receiving the returned item, we will email you a digital gift certificate.
Damaged / Missing items
If for some reason your order arrived damaged or contained missing items, we will be happy to provide you with a replacement ASAP. Please contact our support team to make the Damaged/ Missing Item Claim. When you email us be sure to put Damaged/ Missing Item Claim in the subject email so we can tend to this ASAP!
Thank you for choosing Velloralux!
